Refund Policy
At ASM Taxi Services, we strive to provide a reliable and customer-friendly experience. This Refund Policy outlines the conditions under which refunds may be issued for our taxi services.
1. Cancellation by Customer
Local Rides:
Free cancellation if made at least 30 minutes before the scheduled pickup time.
If cancelled within 30 minutes of the pickup time, a cancellation charge may apply based on the distance and type of service.Outstation or Intercity Rides:
Full refund if cancelled at least 6 hours before the scheduled ride time.
Cancellations made within 6 hours of pickup may incur a partial deduction based on time lost, driver assignment, or fuel cost.
2. Cancellation by ASM Taxi
If we cancel a booking due to driver unavailability, vehicle breakdown, or any operational issue, the customer will receive a 100% refund of any advance amount paid.
3. No-Show by Customer
If a customer fails to show up at the pickup location without prior notice:
For local rides: No refund may be issued.
For intercity or outstation bookings: A partial refund may be considered on a case-by-case basis, after deducting driver costs.
4. Ride Complaints or Disputes
If you are dissatisfied with a ride due to driver behavior, vehicle condition, or overcharging, please contact us immediately. Refunds or compensation (partial or full) will be assessed based on:
Verified complaint
Severity of the issue
Supporting evidence (photos, driver details, payment receipt, etc.)
5. Refund Process
Approved refunds will be processed within 3–5 business days.
Refunds will be issued via the original payment method (UPI, bank, or other digital wallet).
ASM Taxi is not liable for delays caused by the customer’s bank or payment service provider.
6. How to Request a Refund
To request a refund, contact our customer care with:
Your booking ID or trip reference
Date and time of the trip
Reason for refund request
Proof or screenshots (if available)
📞 Call or WhatsApp: +91-9450867184
📩 Email: [Insert your email here]
7. Changes to Refund Policy
ASM Taxi reserves the right to modify this Refund Policy at any time. Updated policies will be available on https://asmtaxi.com.
Need Help?
If you have any questions about refunds or our services, feel free to reach out to us:
ASM Taxi Services
602/1209, New Site Vihar Colony, Begaria Road, Dubagga, Lucknow
Phone: +91-9450867184
Website: https://asmtaxi.com